Terms and Conditions

Please take note of the following terms and conditions of sale.

Where you see “I” and “my” below, that means Mettle and Heart.  And where you see “you”, that means you, the purchaser.

Payment is to be made by credit card using the eWay or PayPal payment gateways at checkout.

Each product is handcrafted upon receipt of your order and payment.  Each piece will be created with irregularities and misalignments in accordance with my handmade style.  These imperfections are to be considered unique features and not flaws.

Please allow up to two weeks for creation of your custom product; note that shipping is not included in that timeframe.

Urgent orders incur a 50% fee at checkout and are prioritised for a fast turnaround.  I aim to dispatch urgent orders on the following business day but this timeframe is not guaranteed.

After placing your custom order with Mettle and Heart your money cannot be refunded. Please be certain in your choice of product and message and take care to use correct spelling when placing your order.

Packages to urban addresses within New Zealand are sent via New Zealand Couriers and will usually arrive on the following business day after dispatch. Packages to rural addresses within New Zealand as well as international orders are sent via New Zealand Post and may take up to ten business days to ship.

If I cannot stamp your message exactly as requested (for example if you request a character which I do not have a stamp for, or your requested message is too long to fit) I will contact you to suggest an alternative message or design or to discuss delaying your order to allow me to source the appropriate stamps.

I reserve the right to refuse to stamp messages which I consider offensive or degrading. In this event I will contact you to suggest alternative wording.
In the unlikely event of a mis-spelling on a stamped piece, where the order was placed with correct spelling, I will provide you with a new piece with correct spelling.

Under no other circumstances will a replacement or refund be offered except at my discretion.

I will endeavour to photograph each product before shipping and may or may not publish these images at any time for any purpose.  Please let me know at the time of ordering if you do not want images of your product(s) to be published by Mettle and Heart.

Thanks again, your business is appreciated! x Rebecca